District of Columbia Health Benefit Exchange Authority
State AgencyDC
Posted
Oct 7, 2026
Oct 14, 2026
HBX RFP- Call Center Services
The District of Columbia Health Benefit Exchange Authority seeks a contractor to staff and train customer service representatives and supporting staff, and to operate two contact centers. The centers support customers applying for and enrolling in health and dental coverage through the District’s Marketplace, DC Health Link. The procurement is for customer-service and contact-center operations for Marketplace applicants and enrollees.
